Support
How can we help?
Orders, delivery, returns or your AUVRAYA equipment. Our team is here to help.
Customer Assistance
Common questions
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link. You can also view your order status any time by signing in to your account.
Do you offer free shipping?
Orders of $90.00 or more ship free to eligible addresses. Rates for all other orders are shown at checkout before you pay. See our shipping policy for full details.
How do I return or exchange an item?
Review our returns policy for eligibility, then email us at support@auvraya.com with your order number and we'll guide you through the next steps.
I need help with my Auvraya equipment.
Email us with your order number, the product name and a short description of what you're experiencing. Photos or a short video help us assist you faster.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to update it for you.
Still need assistance?
Write to us and include your order number if you have one. We'll get back to you as soon as possible.